The Australian banking sector has undergone considerable changes in recent years sparked by natural disasters, a global pandemic, emerging technologies and changing consumer expectations.

Meanwhile, an ever-increasing demand for a digital experience is becoming a key driver for bank customers, with evolving business models and customer-centred strategies.

These changes are transforming how the entire banking industry operates and have caused us to re-evaluate the role banks play in our economy and our community.

So, what does the future hold for our banking sector?

The University of Queensland (UQ) School of Economics is delighted to welcome The Honourable Anna Bligh AC (CEO of the Australian Banking Association and former Queensland Premier) and Adjunct Professor Bob Wigley (Chair, UK Finance) to speak to the future of banking at the latest edition of our Thought Leadership Series.

Anna Bligh is a respected Australian leader and former Premier of Queensland. Since 2017, she has led the Australian Banking Association through a period of critical reform, delivering on the recommendations of the Royal Commission.

Robert (Bob) Wigley was appointed Adjunct Professor at The University of Queensland in the School of Economics in 2020. Since 2017, Bob has been Chair of UK Finance, after spending his banking career with Morgan Grenfell and Merrill Lynch, and was EMEA Chairman of Merrill Lynch between 2003 and 2009. Between 2006 and 2009, he was a member of the Court of the Bank of England.